BUGAY, M. A. Communication Challenges in Business Process Outsourcing (BPO) Industry: Input to English for Specific Purposes (ESP) for BPO Agents. The Normal Lights, [S. l.], v. 14, n. 1, 2020. DOI: 10.56278/tnl.v14i1.1502. Disponível em: https://po.pnuresearchportal.org/ejournal/index.php/normallights/article/view/1502. Acesso em: 24 nov. 2024.